Quality Representative
Workplace: Norrköping, Sverige
Expires: December 17, 2025
Be a key figure in delivering top-class support and improving service quality at Camai's servicedesk team in Norrköping. Drive documentation accuracy, process improvements, and customer collaboration to create Sweden's best support experience.
Main requirements:
  • Several years of experience in servicedesk or IT support
  • Ability to work structured, independently, and process-oriented
  • Comfortable with customer interactions and team collaboration
  • Keen eye for improvements and developing workflows
  • Technical understanding and solution-oriented mindset
  • Excellent administration and documentation skills
Responsibilities:
  • Ensure support documentation is accurate, updated, and easily accessible
  • Drive continuous development and improvements of servicedesk services
  • Work with shift-left to enhance team skills and resolution rates
  • Represent the servicedesk in customer dialogues and collaborations
  • Ensure smooth onboarding of new customers and colleagues
  • Support the team with structure, processes, and quality assurance
Required hard skills:
  • Servicedesk and IT support experience
  • Documentation and administration proficiency
  • Process-oriented work approach
  • Technical understanding
Soft skills:
  • Structured working style
  • Self-driven and independent
  • Good communication and collaboration skills
  • Problem-solving mindset
  • Customer-focused attitude
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Entrepreneurial mindset
  • Team-oriented
  • Ambition
  • Work-life balance
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