Helpdesk Technician Vitec Group IT
Workplace: UMEÅ, Sverige
Expires: August 31, 2025
As Helpdesk Technician, you will be part of Vitec Group IT, responsible for providing 1st and 2nd line support to users across various countries and IT environments, primarily Microsoft-based and MacOS.
Main requirements:
  • Experience in 1st and 2nd line IT support
  • Fluent in English (oral and written)
  • Fluent in at least one of Dutch, Finnish, or Swedish
  • Ability to prioritize and manage multiple assignments simultaneously
  • Strong problem-solving skills
  • Pedagogical and service-oriented with good communication skills
  • IT education or relevant background
Responsibilities:
  • Provide 1st and 2nd line support to users in multiple countries and IT environments
  • Manage cases through case management system taking ownership from start to finish
  • Work independently and collaboratively with team members to solve IT problems
  • Support Microsoft-based and MacOS users
  • Communicate effectively with users to provide professional service
Required hard skills:
  • 1st and 2nd line IT support expertise
  • Microsoft-based IT environments knowledge
  • MacOS user support
  • Case management system proficiency
Recommended hard skills:
  • Experience supporting multi-country IT user base
  • Knowledge of niche vertical software markets
Soft skills:
  • Structured and organized
  • Service-oriented mindset
  • Good prioritization skills
  • Strong problem-solving abilities
  • Good communication and pedagogical skills
  • Ability to coordinate multiple tasks simultaneously
Operating systems:
  • Microsoft Windows
  • MacOS
Natural languages:
  • English (Proficient)
  • Dutch (Proficient)
  • Finnish (Proficient)
  • Swedish (Proficient)
Cultural skills:
  • Ability to work in an international and multicultural environment
  • Customer-focused communication
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