IT System Administrator Manager for Child and Education Administration
Workplace: Västerås, Sverige
Expires: June 1, 2025
Lead and coordinate the management of IT systems supporting communications and operations for about 5,000 employees and over 30,000 children, students, and guardians in Västerås municipality's Child and Education Administration. Ensure system stability, accessibility, and development aligned with organizational needs while leading system management teams and collaborating with stakeholders and vendors.
Main requirements:
  • Bachelor's degree in IT, Computer Science or equivalent
  • Experience leading system management in a large, complex organization, preferably public sector
  • Strong initiative and decision-making skills even in challenging situations
  • Structured and goal-oriented work style
  • Good understanding of IT infrastructure, system management and support processes
  • Experience coordinating or leading second-line support teams
  • Experience in business development driven by digital solutions
Responsibilities:
  • Lead and coordinate the management of school and preschool IT systems
  • Manage a team working with system management, development, and second-line support
  • Plan work based on pm3 model, sprint planning and monthly prioritization
  • Maintain active dialogue with operational stakeholders and external vendors
  • Ensure high quality and compliance with SLA agreements
  • Develop long-term plans in collaboration with IT strategists
  • Follow up on contracts and costs
Required hard skills:
  • IT infrastructure and system management knowledge
  • Experience with system support coordination
  • Knowledge of business process development and digital solution implementation
Recommended hard skills:
  • Knowledge of agile working methods
  • Familiarity with pm3, IT Service Management (ITSM)
  • User-centered development approaches
  • Contract management, requirements specification, testing, and follow-up
Soft skills:
  • Initiative and decision-making capability in challenging situations
  • Structured and goal-oriented working style
  • Ability to listen and build trust in cooperation
  • Analytical thinking and holistic perspective
Frameworks:
  • pm3
  • Agile
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Public sector service mindset
  • Collaboration and communication with multiple stakeholders
  • Commitment to trust and responsibility culture
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