Technical Support Engineer
Workplace: Sweden
Expires: January 16, 2026
Join Minnovation International AB to provide world-class technical support for AI-driven home connectivity and entertainment solutions. Support telecom operators and retail brands with networking and multimedia products, conduct testing, assist in solution design, manage client relationships, and handle technical issues and customer complaints.
Main requirements:
  • Bachelor's degree or higher from an accredited institution
  • Basic Linux operating skills
  • Strong PC literacy and hands-on technical mindset
  • Fluent in both English and Mandarin (spoken and written)
  • Excellent communication skills
Responsibilities:
  • Provide technical support for networking and multimedia products including issue analysis, explanation, and coordination with internal teams
  • Conduct on-site User Acceptance Testing (UAT) for product upgrades
  • Assist with project solution design, technical consultation, onsite troubleshooting, and root cause analysis
  • Maintain strong relationships with client technical teams and offer tailored technical solutions
  • Lead product demonstrations, including demo environment setup and explanation
  • Manage customer complaints and support throughout the full product lifecycle
  • Gather reported issues from clients, organize internal reviews, and prepare resolution reports/documents
Required hard skills:
  • Linux operating skills
  • Technical certifications in networking or systems (preferred)
  • PC literacy
Recommended hard skills:
  • Networking knowledge
  • Systems administration
Soft skills:
  • Excellent communication
  • Ability to explain complex concepts clearly
  • Technical problem-solving mindset
Operating systems:
  • Linux
  • Windows (implied by PC literacy)
Natural languages:
  • English (Proficient)
  • Mandarin (Proficient)
Cultural skills:
  • Cross-cultural communication
  • Customer-oriented approach
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