Technical Support Consultant for Factory Team in Linköping
Workplace: Linköping, Sverige
Expires: August 22, 2025
We are looking for a motivated consultant for our upcoming need in Factory Support. The role involves supporting a factory that operates 24/7 and requires expertise in Infrastructure, Database, and Network. You will participate in establishing support for this area and simultaneously engage in Second Line Support and Second Line Extended Support to learn our methods and systems. You will be part of a team of about 40 people, with 20 in Linköping Mjärdevi, where you will belong to the on-site team.
Main requirements:
- Minimum 4 years of experience in end-user support
- Experience in systematic troubleshooting
- Knowledge in Infrastructure/Server, Windows and Linux
- Knowledge in Database/Storage
- Knowledge in Network
- Experience working with ticket management systems
- Good communication skills in Swedish and English, both spoken and written
- Team player with a supportive mindset
Responsibilities:
- Participate in establishing support for the factory area
- Work within Second Line and Second Line Extended Support to gain knowledge and experience
- Perform systematic troubleshooting within infrastructure, database, and network
- Work in ticket management systems and ensure documentation
- Collaborate with team to deliver high-quality support
- Ability to work in 3 shifts and travel to other locations if needed
Required hard skills:
- Infrastructure/Server knowledge
- Windows and Linux operating systems
- Database and Storage knowledge
- Network expertise
- Experience with ticket management systems
Recommended hard skills:
- Knowledge of Azure, Active Directory (AD), SCCM
- Familiarity with ITIL, ServiceNow, IFS, Biztalk
- Experience with Print/Label printing
- Documentation skills
Soft skills:
- Team player
- Supportive attitude
Operating systems:
- Windows
- Linux
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a team
- Adaptability to shift work and travelling
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