IT Support Technician
Workplace: Solna, Sweden
Expires: October 26, 2025
An IT Support Technician role at Svea Bank, focused on assisting users with various technical issues, handling support cases, and other IT-related tasks within a dynamic and service-oriented environment.
Main requirements:
  • Strong technical interest and curiosity to quickly understand technical aspects of the work.
  • Previous work experience in a similar field or in a service-oriented role.
  • Fluent in Swedish and English, both spoken and written, to handle support cases internationally.
  • Ability to work independently, take initiative, and be curious in solving new problems.
  • Responsible with a drive to assist and resolve issues.
  • Good collaboration skills, positive attitude, and willingness to offer excellent service.
  • Ability to handle multiple tasks simultaneously, be pedagogical, and communicate effectively with individuals at different levels.
  • High problem-solving capacity and comfortable working in a sometimes fast-paced environment.
Responsibilities:
  • Handle and resolve incoming support cases in person, via phone, email, and remote control.
  • Troubleshoot computers, mobile phones, printers, and other technical peripherals.
  • Manage accounts in Microsoft Active Directory.
  • Responsible for patching and software distribution.
  • Install new programs and applications.
Required hard skills:
  • Troubleshooting hardware and software issues.
  • Microsoft Active Directory account management.
  • Software patching and distribution.
  • Installation of software and applications.
Soft skills:
  • Curiosity and eagerness to learn quickly.
  • Initiative and independence in problem-solving.
  • Responsibility and commitment to helping others.
  • Collaboration and positive attitude.
  • Pedagogical communication.
  • Ability to multitask effectively.
  • Strong problem-solving skills.
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Entrepreneurial mindset
  • Collaborative and inclusive work environment
  • Focus on community and diversity
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