Support Technician
Workplace: Malmö, Sverige
Expires: September 5, 2025
Join a global IT servicedesk team providing 1st line support to users in the Nordic countries, focusing on Denmark, Sweden, and Norway. Provide efficient and friendly support in Danish, Swedish, and Norwegian via phone, email, chat, and portals during office hours. Handle issues related to hardware, software, M365, printing solutions, network access, and user management in Active Directory and Microsoft 365.
Main requirements:
- Fluent in Danish, Norwegian, or Swedish
- Experience with servicedesk and issue management, preferably ITIL-based
- Familiarity with tools such as ServiceNow, remote control tools, Active Directory, and Microsoft 365
Responsibilities:
- Log and resolve incidents within SLA using tools like ServiceNow
- Perform first-line troubleshooting or escalate to 2nd/3rd line when necessary
- Maintain high customer satisfaction with professional communication and clear status updates
- Follow knowledge articles and procedures; report improvement suggestions in the knowledge database
Required hard skills:
- ServiceNow or equivalent ticketing system
- Experience with Active Directory user management
- Knowledge of Microsoft 365 administration
- Remote control software proficiency
Recommended hard skills:
- ITIL framework knowledge
- Multi-lingual support skills including English
Soft skills:
- Effective communication
- Customer service orientation
- Problem-solving skills
- Team collaboration
Natural languages:
- Danish (Proficient)
- Swedish (Proficient)
- Norwegian (Proficient)
- English (Working knowledge)
Cultural skills:
- Adaptability to Nordic work culture
- Multilingual communication abilities
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