Senior Process Executive
Workplace: Stockholm, Sverige
Expires: August 22, 2025
The Senior Process Executive role at Infosys involves providing on-site end user IT support, maintaining hardware, troubleshooting technical issues, and escalating problems when necessary. The role requires collaborating with remote teams and other technical specialists, ensuring first-time resolution of incidents, and monitoring performance. The position is based in Malmö and offers negotiable compensation.
Main requirements:
- Prior experience in customer-focused end-user support roles (e.g., Help Desk Technician, Desktop Support Specialist)
- Proficiency in Swedish and English
- Customer-focused support for EUC devices and software/OS installations
- Incident resolution, requests, changes, and problem-solving within SLAs
- Good knowledge of Microsoft products and their competitors
Responsibilities:
- Provide on-site end user support and hardware maintenance
- Troubleshoot and diagnose technical problems to provide first-time resolution or escalate as needed
- Provide maintenance and support for applications and operating systems
- Gather diagnostic information and analyze issues related to EUC devices
- Investigate and resolve incidents and problems for EUC devices, peripherals, and software
- Monitor and resolve performance-related issues
- Collaborate with colleagues specializing in database administration and network support
Required hard skills:
- End user computing support
- Application and OS maintenance
- Diagnostic troubleshooting
- Incident and problem management
- Performance monitoring
- Microsoft product expertise
Soft skills:
- Customer-focused approach
- Collaboration
- Problem-solving
- Ability to work in a dynamic and empowering culture
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Diversity embracing
- Inclusivity fostering
- Merit-based
- Continuous learning orientation
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