Coordinator / SPOC
Workplace: Linköping, Sverige
Expires: September 23, 2025
Seeking a communicative and solution-oriented Coordinator / SPOC to drive improvement and structure within ITSM. The role involves coordinating and prioritizing tasks for the ServiceNow instance, acting as the link between business and ServiceNow management to ensure smooth processes, efficient development, and clear communication.
Main requirements:
- Strong analytical skills
- Good communication skills, both written and verbal
- Structured working method with focus on prioritization and delivery
- Ability to work independently and in a team
- Ability to navigate a large organization and manage multiple contact points
Responsibilities:
- Develop and maintain a roadmap for ServiceNow further development
- Identify improvement opportunities and propose measures to simplify and standardize processes
- Reuse forms and scripts in a structured and efficient way
- Prioritize tasks and ensure on-time deliveries
- Handle escalations and serve as contact point between ServiceNow and internal teams
Required hard skills:
- Structured task prioritization and delivery management
- Communication skills
Recommended hard skills:
- Experience with ServiceNow
- Experience with ITSM
Soft skills:
- Solution-oriented mindset
- Strong analytical ability
- Good communication style
- Ability to work independently and collaboratively
Frameworks:
- ServiceNow
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Ability to operate within a large organizational environment
- Communication and coordination across teams
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