Support Specialist at University West
Workplace: Trollhättan, Sverige
Expires: September 8, 2025
Seeking a Support Specialist with strong technical interest and experience in delivering quality IT support. The role involves first-line support via phone, ticketing systems, and in-person at the University West service center. The position requires working collaboratively in a team-oriented environment with shared decision-making. The job is a 6-month full-time consultancy with placement in Trollhättan, Sweden, starting in October.
Main requirements:
- Relevant completed academic education in IT
- 1-3 years experience in a similar role such as IT support or first-line support
- Experience in customer service in a service profession
- Good knowledge of Windows environments, Office 365, and MacOS environments
- Very good IT support skills
- Fluent spoken and written Swedish and English
Responsibilities:
- Provide first-line support via phone, ticketing system, and onsite visits at the University West service center
- Support the entire organization with broad and varied tasks
- Rotate responsibility among support channels
- Act as support function for student workers
Required hard skills:
- Windows OS proficiency
- Office 365 proficiency
- MacOS proficiency
- IT support expertise
- Fluent Swedish and English communication
Recommended hard skills:
- Experience with ticketing systems and support in digital channels
- Knowledge of Android, iOS, and mobile phone support
Soft skills:
- Strong communication skills
- Team player
- Customer service oriented
- Ability to collaborate and take responsibility to contribute to the team
- Enjoys meeting people and providing excellent service
Operating systems:
- Windows
- MacOS
- Android
- iOS
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working in a team with shared decision making
- Customer and service focus
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