Onsite Technician - IT Support
Workplace: Göteborg, Sweden
Expires: July 8, 2025
An engaging role as an onsite technician providing IT support and maintenance for hardware and software, with direct user contact in Gothenburg.
Main requirements:
  • At least 1 year of experience in IT support or onsite technician role
  • Good knowledge in troubleshooting Windows and macOS operating systems
  • Experience with Office 365 and ticket management systems
  • Basic understanding of networking and printer configurations
  • Fluent communication skills in Swedish and English, both spoken and written
Responsibilities:
  • Provide onsite IT support and maintenance for computers, printers, and peripherals
  • Troubleshoot and resolve hardware and software issues including Windows and macOS
  • Administer Office 365 and other business applications
  • Handle and document customer cases efficiently in ticket systems
  • Offer professional, pedagogical support directly to users
  • Collaborate with other IT functions to resolve complex technical challenges
  • Contribute to maintaining a positive and stable IT environment
Required hard skills:
  • IT support experience
  • Windows OS troubleshooting
  • macOS troubleshooting
  • Office 365 administration
  • Ticket handling systems
  • Basic networking knowledge
  • Printer setup and configuration
Recommended hard skills:
  • IT-related education at high school or university level
  • Certifications such as ITIL or Microsoft
Soft skills:
  • Service-oriented and user-focused
  • Problem-solving skills
  • Good communication and pedagogical abilities
  • Ability to work independently and in a team
  • Responsible and structured multitasking
Operating systems:
  • Windows
  • macOS
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
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