Area Specialist Alarm
Workplace: Stockholm, Sweden
Expires: June 23, 2025
We are looking for a technically interested problem solver who thrives close to operations. This role focuses on alarm systems and contributes to supporting and developing the technical healthcare environment at Karolinska University Hospital.
Main requirements:
  • Experience working with telephony, emergency alarms, or patient signaling systems.
  • Good knowledge of Office 365 and basic IT infrastructure including firewalls and servers.
  • Experience with issue management systems and knowledge of ITIL.
  • Good command of Swedish and English, both spoken and written.
  • Experience working in a structured way with troubleshooting.
  • Experience with supplier management.
Responsibilities:
  • Act as operational area specialist and qualified requester for IT business areas focusing on telephony, emergency alarms, and call signaling.
  • Provide daily support to staff via phone, remote tools, and on-site.
  • Handle cases according to ITIL processes.
  • Collaborate closely with internal colleagues and external suppliers.
  • Work with configuration, analysis, installation, service, support, and lifecycle management of alarm and telephony systems.
  • Perform advanced troubleshooting, incident and problem management, documentation, and escalation as needed.
Required hard skills:
  • Telephony systems
  • Emergency alarm systems
  • Patient call signaling systems
  • Office 365
  • IT infrastructure knowledge (firewalls, servers)
  • ITIL processes
  • Issue management systems
  • Supplier management
Recommended hard skills:
  • Experience working in teams with supplier management
  • Experience with various telephony solutions such as switchboard, contact center, and EMM solutions
  • Experience with emergency alarm and call signal systems from vendors like Ascom and BEST
  • Experience with pager systems using HF and UHF frequencies
  • Understanding of complex technical solutions in critical environments
Soft skills:
  • Technical curiosity and problem-solving drive
  • Calm and attentive with professional demeanor
  • Self-driven and initiative-taking
  • Goal and result-oriented with adaptability
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Team collaboration
  • Supplier coordination
  • Working in high-criticality, healthcare-related environments
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