Technical Account Management Team Lead, Global Senders
Workplace: Kalmar, Sverige
Expires: August 25, 2025
Lead and oversee a team of Technical Account Managers providing premium support to large enterprise clients, ensuring high customer satisfaction and operational excellence in technical account management within a fast-paced environment.
Main requirements:
- Minimum 5-7 years experience in customer support, technical account management, or related roles
- At least 2-3 years leadership experience managing high-performing teams
- Strong understanding of CPaaS, cloud communications, or enterprise software industries preferred
- Experience managing complex technical issues and enterprise client support
- Excellent communication skills for interacting with senior management, clients, and technical teams
- Strong analytical and problem-solving skills
- Customer-centric mindset with passion for exceptional client experience
Responsibilities:
- Provide daily leadership and support to a team of 2 Technical Account Managers
- Foster a culture of collaboration, accountability, and continuous improvement
- Set and track performance metrics to meet or exceed operational and customer satisfaction targets
- Act as primary contact for critical client escalations and ensure timely resolutions
- Collaborate cross-functionally with operations, product, engineering, and support teams
- Develop and implement processes to streamline workflows and optimize resource allocation
- Provide regular performance and customer satisfaction reporting to leadership
- Mentor and coach team members fostering career growth and skills development
- Drive continuous improvements in support experience and service quality
Required hard skills:
- Customer support and technical account management expertise
- Team leadership and performance management
- Technical problem-solving in enterprise contexts
- Operational process development and improvement
- Cross-functional stakeholder collaboration
- Reporting and data analysis
Recommended hard skills:
- Knowledge of CPaaS, cloud communications, enterprise software
Soft skills:
- Leadership and mentorship
- Excellent verbal and written communication
- Collaboration and teamwork
- Customer focus and empathy
- Analytical thinking
- Adaptability to fast-paced environments
Natural languages:
- English (Proficient)
Cultural skills:
- Working in dynamic, fast-changing environments
- Customer-centric and results-driven workplace culture