Shift-based Service Desk Technician
Workplace: Stockholm, Sverige
Expires: December 28, 2025
Join GlobalConnect to ensure one of the largest fiber networks in Northern Europe operates 24/7. This role involves troubleshooting, supporting, and documenting technical issues primarily for major Carrier and hyperscale customers. Work in shifts at a modern office in Stockholm with opportunities for remote work during certain shifts. The position demands responsibility, technical knowledge, and the ability to work under pressure in a team environment.
Main requirements:
  • Education in networking and telecommunications - university degree or equivalent work experience
  • Minimum 2 years of experience in customer support, helpdesk, or internal IT
  • Fluent in Swedish and English, both spoken and written
  • Knowledge from Cisco courses (e.g., CCNA or higher) is meritorious
Responsibilities:
  • Support customers, colleagues, and subcontractors using the issue management system
  • Resolve customer incidents related to alerts or outages
  • Troubleshoot, handle escalations, and dispatch cases for balanced workload distribution
  • Document and produce reports (RFO/RCA) for major outages
  • Contribute to improving routines and processes within the Service Desk
Required hard skills:
  • Network and telecommunications knowledge
  • Experience with customer support or helpdesk environments
  • Fluent Swedish and English communication
  • Cisco networking knowledge (preferably CCNA level or higher)
Recommended hard skills:
  • Cisco certifications (e.g., CCNA or above)
Soft skills:
  • Problem-solving skills
  • Ability to work under time pressure
  • Teamwork and collaboration
  • Structured and adaptable to varied work hours
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in a shift-based environment
  • Ability to work independently and with colleagues
  • Customer-oriented support mindset
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