We are looking for a skilled 2nd line IT support technician for our client in Norrköping. You will work in the IT Support section whose main mission is to deliver first-class service by receiving, managing, and following up on IT-related issues from the business. The section is also responsible for developing IT's self-service portal including FAQ. The consultants form a team of 12 people consisting of support technicians, project leaders, and service managers, all aiming to provide the most efficient first and second line support possible. The second line support role involves handling, resolving, and following up on issues that first line support could not solve. These include fault reports, user questions and orders, as well as IT-initiated cases related to lifecycle management. Key qualities include responsiveness, communication skills, clarity, own initiative, problem-solving abilities, and teamwork. Main tools are the ticket system Easit, Doc IT for operational documentation, and the phone system ACE, primarily used in first line. The role is a consultancy position on a full-time basis.