Technical Support Associate – Luleå (Part-time/Extra)
Workplace: Luleå, Sverige
Expires: August 27, 2025
A part-time technical support role assisting users with IT-related issues, suitable for students or those with other main occupations, offering flexible hours and practical IT experience.
Main requirements:
- Currently a student or primarily occupied elsewhere
- Interest in IT and technology
- Service-oriented and communicative
- Ability to work independently and take responsibility
- Basic computer skills with proficiency in Windows and Office suite
Responsibilities:
- Troubleshoot and resolve basic technical problems
- Assist users with questions about computers, networks, email, and software
- Install and configure software and equipment
- Log cases in the company’s ticketing system
- Escalate advanced issues to the next support level
Required hard skills:
- Basic computer skills
- Knowledge of Windows operating system
- Familiarity with Microsoft Office suite
Recommended hard skills:
- Previous experience in IT support or customer service
- Knowledge of networking, troubleshooting, or hardware
Soft skills:
- Service orientation
- Communication skills
- Ability to work independently
- Responsibility
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Flexibility to work evenings and weekends
- Ability to adapt to a supportive team environment
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