Manager, Technical Services - Southern Europe
Workplace: Lund, Sverige
Expires: September 3, 2025
Lead and manage the Technical Services team supporting customers in Southern Europe and French-speaking Northern Africa. Ensure delivery of world-class post-sales technical support, foster team spirit, coordinate with sales and other stakeholders, and drive continual service improvements.
Main requirements:
- Strong leadership or coaching experience
- Background in service organizations and customer service process building/maintenance
- Experience or keen interest in technology and technical products
- Ability to build trustful and respectful relationships
- Capability to manage and coordinate complex matters involving multiple stakeholders
- Strategic thinking and analytical skills for long-term decision making
- Strong interpersonal communication skills
- Fluent English, written and verbal
Responsibilities:
- Lead and nurture an open, collaborative team environment
- Create conditions for optimal team support delivery and follow up
- Be closely involved in daily support work providing guidance as needed
- Help team members develop professionally and improve performance
- Serve as main contact for sales teams in the region for information sharing, feedback, planning, and handling complex customer issues
- Build and maintain relationships with stakeholders across regions and technical services functions
- Adapt to rapid changes and evolving responsibilities within Axis solutions and organization
- Maintain work schedules to ensure proper team coverage
- Engage actively in day-to-day work to meet service-level goals
- Participate in cross-departmental initiatives to drive improvements
- Represent Technical Services EMEA at events, meetings, and presentations
Required hard skills:
- Leadership and coaching
- Customer service process knowledge
- Technical product knowledge or strong interest
- Fluent English communication skills
Recommended hard skills:
- Experience in security industry
- Familiarity with ServiceNow, Salesforce or similar systems
Soft skills:
- Service-minded
- People-oriented leadership
- Empathy
- Clarity in communication
- Purpose driven
- Adaptability and flexibility
- Relation building
- Strategic thinking
- Analytical skills
- Strong interpersonal communication
Natural languages:
- English (Proficient)
- French (Advanced)
Cultural skills:
- Cross-cultural communication
- Regional teamwork across Southern Europe and North Africa
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