Helpdesk Consultant in the Public Sector
Workplace: Åmål, Sweden
Expires: June 30, 2025
Looking to grow in your IT career? Become a helpdesk consultant within the public sector, working in structured environments where technology is crucial. Help users, solve problems, manage systems, and build trust. Assignments within the public sector with stability, professional onboarding, and support from experienced colleagues throughout your journey.
Main requirements:
- High school education (or equivalent) and at least 3 years of work experience in similar roles, or
- Relevant IT education (e.g., university engineer degree, vocational college, or equivalent) and at least 2 years of work experience in similar roles.
- Good knowledge of computers, peripherals, operating systems, networks, communication and information security.
- Basic knowledge of MS Office or equivalent.
- Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
- Good knowledge of Mobile Device Management (MDM).
- Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
- Ensure IT equipment functions properly.
- Provide service support to users via phone, email, and chat regarding hardware and software.
- Administer IT environments such as user accounts, permissions, and print queues.
- Instruct users on how to work with various programs.
Required hard skills:
- IT support and troubleshooting
- Knowledge of computer hardware and software
- Operating systems management
- Network basics
- Ticketing system proficiency (Easit GO, ServiceNow)
- Mobile Device Management (MDM)
Recommended hard skills:
- MS Office or equivalent
Soft skills:
- Communication skills
- Problem-solving
- User support orientation
Operating systems:
- General knowledge of operating systems
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in public sector environments
- Commitment to societal impact