IT Support Technician at a Government Agency in Norrköping
Workplace: Norrköping, Sverige
Expires: August 26, 2025
We are seeking two IT Support Technicians with drive and good problem-solving abilities for a government agency in Norrköping. The IT support section is responsible for delivering first-class service by receiving, handling, and following up on IT-related issues. The section also develops the IT self-service portal and its FAQ.
Main requirements:
  • High school diploma in IT or equivalent
  • At least 24 months documented professional experience in the field within the last five years
  • Minimum 12 months experience of IT support within a government agency in the last five years
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic knowledge of MS Office or equivalent
  • Experience working with an issue management system, such as EasitGO
  • Ability to communicate fluently in Swedish, both spoken and written
  • Swedish citizenship due to security clearance requirements
  • Willingness to undergo security background check
Responsibilities:
  • Receive, handle, and resolve IT-related issues
  • Communicate with users via phone, email, and issue management systems
  • Install hardware and software
  • Define documentation requirements to facilitate issue handling
  • Follow up on issues
  • Collaborate closely with other IT sections and units
  • Act as backup for first line support when needed
  • Troubleshoot and resolve problems
  • Administer IT environments including user accounts, permissions, and print queues
Required hard skills:
  • Issue management systems (e.g., EasitGO)
  • Basic MS Office or equivalent
  • Knowledge of computers, peripherals, operating systems, networks, communication, information security
  • Hardware and software installation
  • IT administration (user accounts, permissions, print queues)
Recommended hard skills:
  • Experience with Easit issue management system
  • Use of Doc IT for operational documentation
  • Experience with telephone system ACE
Soft skills:
  • Good social competence
  • Driven and initiative-taking
  • Service-oriented with strong customer focus
  • Excellent communication skills in both speech and writing
  • Structured work style
  • Natural sense of order and organization
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Ability to work in a security classified environment
  • Understanding of public sector work culture
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