Helpdesk Consultant in Public Sector IT Support
Workplace: Kungälv, Sweden
Expires: June 30, 2025
A role as a helpdesk consultant supporting public sector IT environments, focusing on assisting users, resolving issues, administering systems, and providing reliable IT support with professional onboarding and a stable work environment.
Main requirements:
- High school education or equivalent plus at least 3 years of relevant work experience
- OR relevant IT education (e.g. university engineer degree, vocational higher education) plus at least 2 years of relevant work experience
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
- Basic skills in MS Office or equivalent
- Good knowledge of ticketing systems like Easit GO or ServiceNow
- Good knowledge of Mobile Device Management (MDM)
- Fluent communication skills in Swedish and English, both oral and written
Responsibilities:
- Ensure IT equipment functions properly
- Provide service support to users via phone, email, and chat regarding hardware and software
- Administer IT environments including user accounts, permissions, and print queues
- Instruct users on how to work with various programs
Required hard skills:
- IT-support experience
- Knowledge of computer hardware and software
- Experience with ticketing systems (Easit GO, ServiceNow)
- Mobile Device Management (MDM) expertise
Recommended hard skills:
- Basic MS Office proficiency
Soft skills:
- Effective communication
- Problem solving
- User instruction and support
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working in public sector environments
- Adaptability to structured and regulated work settings