IT Consultant in Support and Operations for Authority
Workplace: Östersund, Sweden
Expires: August 16, 2025
Seeking solution-oriented and service-minded IT consultants with experience in support and operations for various roles within IT support and operations at a governmental authority. Roles vary from operations technicians focusing on infrastructure and maintenance to support technicians handling user support and incident management. Work contributes to a stable and secure IT environment.
Main requirements:
  • At least one year of documented experience working in Windows environments, Active Directory, and Office 365
  • Experience in IT support and/or IT operations, preferably within the public sector
  • Experience with client management and troubleshooting
  • Fluent Swedish in both spoken and written form
Responsibilities:
  • Troubleshooting and incident management within IT support
  • Operation and maintenance of IT systems and infrastructure
  • Installation, configuration, and upgrades of software and hardware
  • Management of user accounts and permissions
  • Documentation of processes and solutions
Required hard skills:
  • Windows environments
  • Active Directory
  • Office 365
  • Client management
  • Troubleshooting
Recommended hard skills:
  • Experience with ITIL processes
  • Experience working in security-classified environments
Soft skills:
  • Ability to work independently and structured
  • Service-oriented mindset
  • Good communication skills
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Experience working within public sector authorities
  • Adaptability to varying roles within support and operations
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