Helpdesk Consultant in Public Sector
Workplace: Lerum, Sweden
Expires: June 30, 2025
We are looking for an experienced IT support professional to grow their career as a helpdesk consultant within the public sector. This role involves helping users, troubleshooting, system administration, and building trust in structured environments where technology is critical. The position offers assignments within the public sector with stability, professional onboarding, and support from experienced colleagues throughout the journey.
Main requirements:
- Secondary education or equivalent knowledge plus at least 3 years of work experience in similar roles, or relevant IT education (e.g., university engineer, vocational higher education or equivalent) plus at least 2 years of work experience in similar roles.
- Good knowledge of computers, peripherals, operating systems, networks, communication and information security.
- Basic knowledge of MS Office or equivalent.
- Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
- Good knowledge of Mobile Device Management (MDM).
- Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
- Ensure IT equipment functions properly.
- Provide service support to users via phone, email, and chat regarding hardware and software.
- Administer IT environments (e.g., user accounts, permissions, and print queues).
- Instruct users on using various software applications.
Required hard skills:
- Computer hardware and peripherals
- Operating systems
- Networking
- Information security
- MS Office or equivalent
- Ticketing systems such as Easit GO or ServiceNow
- Mobile Device Management (MDM)
Soft skills:
- Good communication skills in Swedish and English
- Ability to instruct users effectively
- Problem-solving skills
- Responsibility and reliability
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working in public sector environments
- Team collaboration
- Professional development orientation
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