Global Support Specialist
Workplace: Lindesberg, Sverige
Expires: September 13, 2025
Seeking a dedicated and solution-oriented Global Support Specialist to join a global IT support team, providing technical expertise and world-class service in a dynamic and international environment from June to December 2025. The role involves managing support requests, delivering IT equipment, documentation, and continuous improvement efforts, based in Frövi, Sweden.
Main requirements:
- Experience in technical support within network environments
- Good knowledge of Active Directory, EntraID, and Intune
- Experience with Windows clients and servers
- Knowledge of MS Office, printers, and print management
- Experience with mobile telephony and mobile device management
- Ability to troubleshoot via remote control tools
- Strong documentation skills
- Fluent in Swedish and English, both spoken and written
- Experience participating in projects and test planning
Responsibilities:
- Handle incoming support requests via ticketing system
- Prioritize and categorize tickets following established routines
- Provide on-site support when remote assistance is insufficient
- Order and deliver computers, phones, and accessories
- Install and configure hardware and software
- Document solutions in knowledge base and ticketing system
- Ensure service levels are maintained at respective sites
- Work with incident logging and perform analysis for improvements
- Maintain accurate registers
- Participate in continuous improvement and cost-efficiency efforts
Required hard skills:
- Technical support experience in network environments
- Active Directory, EntraID, Intune
- Windows clients and servers
- MS Office, printer and print management
- Mobile telephony and mobile device management
- Remote troubleshooting tools
- Documentation practices
- Project participation and test planning
Recommended hard skills:
- Knowledge of the paper industry and production-related IT
Soft skills:
- Pedagogical
- Solution-oriented
- Good interpersonal skills
- Stress resistant
- Flexible
- Ability to prioritize in a changing environment
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in an international and dynamic environment, combining technical skills with exceptional service
Apply for this job
You might also like:
- Senior Backend Developer (English and Chinese/Mandarin Proficient)
- System Engineer - Linux and Windows
- Security Protection Specialist
- Research Associate in Model and Algorithm Development for Advanced Battery Management
- Software Developer
- IT Technician
- Agent Platform Developer – AI & Cloud, Consultant Assignment
- Head of Digital Development / Dynava Lab
- Test, Verification & Analysis
- ITIL Specialist