System Technician
Workplace: Stockholm, Sverige
Expires: December 18, 2025
A System Technician role at Frenda, a Swedish product company developing a cloud-based SaaS solution for dental care. The position involves handling complex technical support issues in a 3rd line support team, specializing in troubleshooting systems, advanced integrations, and managing technical challenges related to peripheral equipment such as payment terminals, printers, cameras, and medical devices.
Main requirements:
  • 3+ years experience in technical support in complex IT environments with strong troubleshooting, networking, log analysis skills and understanding of the interplay between software, hardware, and drivers.
  • Experience managing integrations of peripheral equipment, preferably with experience in healthcare IT solutions or journal systems.
  • Structured experience with ticketing systems, including logging, prioritizing, and following up on cases systematically and thoroughly.
  • Solution-oriented and analytical mindset with the ability to creatively and methodically solve problems, even in complex situations.
Responsibilities:
  • Handle the most complex support cases in the 3rd line support team.
  • Provide expert support to other support teams.
  • Perform deep troubleshooting in systems and advanced integrations.
  • Manage technical challenges related to peripheral equipment like payment terminals, printers, cameras, and medical devices.
  • Collaborate closely with product and development teams to report bugs and user patterns.
  • Document solutions to contribute to the internal knowledge base.
  • Participate in testing new features and software versions.
Required hard skills:
  • Technical support in complex IT environments
  • Troubleshooting skills including network and log analysis
  • Experience with integration of peripheral equipment
  • Structured work with issue tracking systems
Recommended hard skills:
  • SQL troubleshooting and technical data analysis
  • Basic understanding of APIs and system integration
  • Good technical understanding of Windows environments, network connections, and common client problems
  • Interest or experience in medical imaging
Soft skills:
  • Solution-oriented
  • Analytical thinking
  • Creative and methodical problem solving
  • Ability to work well in teams and support others
Coding languages:
  • SQL
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Ability to work in a collaborative and ambitious environment
  • Open to fast decision-making and growth
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