Enterprise Networking Engineer (Spanish)
Workplace: Stockholm, Sverige
Expires: October 17, 2025
Provide technical support and solutions for Ubiquiti's enterprise networking products, working cross-functionally to improve user experience and product quality while supporting premium customers primarily in Spanish.
Main requirements:
- Experience with networking, including routing, switching, WiFi protocols, security, and VPNs
- Understanding of networking protocols such as TCP/IP, WireGuard
- Knowledge of major operating systems including Linux
- Ability to troubleshoot and communicate solutions effectively
- Ability to work in a fast-paced and dynamic environment
- Excellent written and verbal English communication skills
- Fluent Spanish language skills (mandatory)
- Expertise in UX and CX to improve products and customer interactions
Responsibilities:
- Provide technical support via phone, web chat, and email to premium customers
- Manage incoming support requests from start to resolution
- Educate customers on Ubiquiti products, features, and best practices
- Assist customers with architectural network design
- Diagnose and troubleshoot technical issues, providing workarounds when necessary
- Identify opportunities to improve user experience and provide feedback to development and product management
- Stay current with Ubiquiti products and related technologies
- Work cross-functionally with QA, strategy, and engineering teams to drive product improvement
Required hard skills:
- Networking protocols (TCP/IP, WireGuard)
- Routing and switching
- WiFi protocols and security
- VPN technologies
- Linux operating system
- Troubleshooting techniques
Recommended hard skills:
- Knowledge and enthusiasm for Ubiquiti products
Soft skills:
- Strong communication skills in English and Spanish
- Customer focus
- Problem-solving
- Adaptability to fast-changing priorities
- Collaboration and teamwork
Operating systems:
- Linux
Natural languages:
- Spanish (Expert)
- English (Advanced)
Cultural skills:
- Working in an international environment
- Flexible working hours and hybrid work culture
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