Service Desk Technician
Workplace: Klippan, Sweden
Expires: June 15, 2025
Provide IT service and support to municipal employees and elected officials across five municipalities, primarily via phone and email, focusing on hardware, Office applications, and Windows.
Main requirements:
- Technical interest and passion for providing excellent user support
- Ability to provide IT support primarily via phone and email
- Good Swedish language skills in speech and writing
- Strong technical skills and problem-solving ability for users at different levels
- Experience working in a service desk or similar support environment
- Driver's license (B) required
Responsibilities:
- Deliver technical support and troubleshooting via phone, email, and remote support tools
- Handle incoming service desk tickets by registering, categorizing, and following up to ensure prompt and effective resolution
- Install, configure, and maintain hardware and software for users
- Maintain a knowledge base with common questions and answers
Required hard skills:
- IT support and troubleshooting
- Hardware and software installation and maintenance
- Ticket management and categorization
Recommended hard skills:
- IT support and service desk certifications
Soft skills:
- Strong communication skills
- Ability to explain technical concepts simply
- Good social skills
- Ability to work independently and prioritize tasks
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Value diversity and contribute regardless of gender, age, ethnicity, religion, sexual orientation or disability
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