Onboarding & Technical Support
Workplace: Stockholm, Sweden
Expires: August 14, 2025
Join Payified AB, a fast-growing fintech company offering the innovative software Betalkontroll to ensure secure and accurate payments. As Onboarding & Technical Support, you will work closely with customers during onboarding, managing technical integration, configuration, and training. Provide top-class ongoing support and collaborate with the development team to influence product improvements. This is a full-time position based in central Gamla Stan, Sweden, with direct employment by Payified. The recruitment process includes a self-assessment soft skills test facilitated by Clevry.
Main requirements:
  • Experience configuring servers and services
  • Experience in IT support and/or IT operations
  • Excellent Swedish and English communication skills, both spoken and written
Responsibilities:
  • Manage technical aspects of the onboarding process
  • Provide top-class customer support via phone, email, chat, and video meetings
  • Collaborate with and support Betalkontroll's development team to improve the product
Required hard skills:
  • Server and service configuration
  • IT support and IT operations
Recommended hard skills:
  • Experience with JSON, XML, and structured data
  • Experience with system integrations via files and/or APIs
  • Knowledge of SFTP and file communication protocols
  • Database management skills
Soft skills:
  • Strong interest in technology
  • Analytical and solution-oriented mindset
  • Structured work habits
  • Responsible and service-minded attitude
  • Pedagogical ability to guide users
  • Professional communication and customer dialogue management
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Emphasis on soft skills in recruitment and work environment
  • Customer-oriented service culture
  • Collaborative teamwork with development and support teams