IT Support Technician
Workplace: Jönköping, Sweden
Expires: June 14, 2025
Join Addovation on an exciting growth journey where no two days are the same. We are looking for an engaged and self-driven IT Support Technician to join our internal IT department, providing daily IT support to employees and ensuring seamless IT environment operation across all offices.
Main requirements:
  • Previous experience in IT support or helpdesk roles
  • Proficient knowledge of Windows OS and Microsoft 365
  • Experience with troubleshooting and problem resolution
  • Familiarity with AD/Entra ID and Intune
  • Strong prioritization skills
  • Fluent in Swedish and English (spoken and written)
  • Valid B driver's license for business travel
Responsibilities:
  • Provide daily IT support to users both on-site and remotely
  • Troubleshoot and resolve issues with computers, printers, networks, and other office equipment
  • Manage purchasing, installation, and maintenance of IT equipment
  • Ensure shared IT equipment across offices functions properly
  • Perform IT onboarding for new employees including account setup, rights assignment, and workstation preparation following standardized processes
  • Monitor, document, and follow up on cases in the ticketing system
  • Travel to offices in Sweden, Norway, and Finland as needed
  • Write IT user guides for the organization
Required hard skills:
  • Windows operating systems
  • Microsoft 365 suite
  • Troubleshooting and problem-solving skills
  • Active Directory (AD), Entra ID, Intune
Recommended hard skills:
  • Experience with network equipment
  • Familiarity with ticketing systems
Soft skills:
  • Solution-oriented
  • Service-minded
  • Self-driven
  • Flexible and adaptable to change
  • Good prioritization skills
  • Strong communication skills in Swedish and English
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in a growth-oriented and dynamic company environment
  • Teamwork and collaborative attitude
  • Customer service focus
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