IT Consultant in Support and Operations for Authority
Workplace: Östersund, Sweden
Expires: August 16, 2025
Seeking solution-oriented and service-minded IT consultants with experience in support and operations for various roles within IT support and operations at a governmental authority. Roles vary from operations technicians focusing on infrastructure and maintenance to support technicians handling user support and incident management. Work contributes to a stable and secure IT environment.
Main requirements:
- At least one year of documented experience working in Windows environments, Active Directory, and Office 365
- Experience in IT support and/or IT operations, preferably within the public sector
- Experience with client management and troubleshooting
- Fluent Swedish in both spoken and written form
Responsibilities:
- Troubleshooting and incident management within IT support
- Operation and maintenance of IT systems and infrastructure
- Installation, configuration, and upgrades of software and hardware
- Management of user accounts and permissions
- Documentation of processes and solutions
Required hard skills:
- Windows environments
- Active Directory
- Office 365
- Client management
- Troubleshooting
Recommended hard skills:
- Experience with ITIL processes
- Experience working in security-classified environments
Soft skills:
- Ability to work independently and structured
- Service-oriented mindset
- Good communication skills
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Experience working within public sector authorities
- Adaptability to varying roles within support and operations
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