Support Technician at Service Works Global
Workplace: Stockholm, Sweden
Expires: November 5, 2025
Technical support role focusing on troubleshooting and problem-solving for Fast2's property management system, engaging with customers and internal teams using ITIL processes.
Main requirements:
- Experience in technical support, preferably with business systems or similar.
- Basic knowledge of SQL and database management.
- Familiarity with issue tracking systems, preferably Jira.
- Good understanding of Windows and/or Linux environments.
- Service-oriented and solution-focused work approach.
Responsibilities:
- Troubleshoot software, databases, and system environments.
- Handle cases in Jira.
- Document and improve solutions and processes.
- Create and manage Requests for Change (RFC).
- Contribute to projects and improvement work together with other support teams.
Required hard skills:
- Technical support experience
- Basic SQL and database knowledge
- Experience with Jira or similar issue tracking
- Understanding of Windows and/or Linux environments
Recommended hard skills:
- Knowledge of ITIL or experience working according to ITIL processes
Soft skills:
- Structured working style
- Curious with ability to understand complex systems
- Good interpersonal skills
- Customer service orientation
- Problem-solving mindset
Coding languages:
- SQL
Frameworks:
- ITIL
Operating systems:
- Windows
- Linux
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Team collaboration
- Customer-centric mindset
- Continuous improvement
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