IT Service Desk Support
Workplace: Sweden
Expires: June 14, 2025
Provide first-line technical support for Windows and macOS users, manage incidents and problems, administer Microsoft 365 services, configure Intune, oversee laptop lifecycle management, train users, and create documentation.
Main requirements:
  • Bachelor's degree in Computer Science, Mathematics, or related field (preferred)
  • Minimum 2 years experience in similar IT support role
  • Experience with Microsoft 365 administration and Active Directory user management
  • Project work experience
  • Excellent knowledge of Windows 11 administration
  • Experience with Intune configuration and administration
  • Familiarity with Microsoft Azure
  • Understanding of computer networks and VPN solutions
  • Fluency in English and Polish
Responsibilities:
  • Provide first-line technical support for Windows and macOS users, diagnose and resolve issues
  • Manage incidents and problems, conduct root cause analysis, collaborate on solutions
  • Escalate complex issues to second-line support and external vendors
  • Administer and support Microsoft 365 services including Teams, Outlook, and SharePoint
  • Configure and administer Intune during implementation phase
  • Oversee laptop lifecycle management including deployment, retirement, and maintenance
  • Train users and create technical documentation
Required hard skills:
  • Microsoft 365 administration
  • Active Directory user management
  • Windows 11 administration
  • Intune configuration and administration
  • Knowledge of Microsoft Azure
  • Understanding of computer networks and VPN solutions
Recommended hard skills:
  • Project management experience
Soft skills:
  • Self-reliance
  • Accuracy
  • Conscientiousness
  • Strong organizational skills
  • Strong commitment
  • Excellent user interaction skills
Operating systems:
  • Windows 11
  • macOS
Natural languages:
  • English (Proficient)
  • Polish (Proficient)
Cultural skills:
  • Adaptability to hybrid work environment
  • Collaboration and teamwork
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