Helpdesk Consultant within Public Sector
Workplace: Skara, Sweden
Expires: June 30, 2025
Work as an IT helpdesk consultant in the public sector to make a real difference in society, take responsibility, and continue developing your career. The role involves supporting IT users, maintaining systems, and building trust in structured environments with professional onboarding and support from experienced colleagues.
Main requirements:
- Minimum three years of work experience in similar roles with a high school education or equivalent knowledge, or at least two years of work experience with relevant IT education (e.g., university engineer degree, vocational higher education, or equivalent).
- Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
- Basic knowledge of MS Office or equivalent.
- Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
- Good knowledge of Mobile Device Management (MDM).
- Ability to communicate fluently in Swedish and English, both spoken and written.
Responsibilities:
- Ensure that IT equipment functions properly.
- Provide service support to users via phone, email, and chat regarding hardware and software issues.
- Administer IT environments including user accounts, permissions, and print queues.
- Instruct users on how to work with various programs.
Required hard skills:
- IT support experience
- Computer hardware and peripherals knowledge
- Operating systems
- Networking fundamentals
- Information security basics
- Ticketing systems (e.g., Easit GO, ServiceNow)
- Mobile Device Management (MDM)
- MS Office or equivalent
Soft skills:
- Communication skills
- User support skills
- Problem-solving
- Responsibility
- Team collaboration
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Public sector experience or interest
- Community and social impact orientation