Helpdesk Consultant in the Public Sector
Workplace: Göteborg, Sweden
Expires: June 30, 2025
Work as a helpdesk consultant within the public sector, providing IT support and system administration to contribute to society, with opportunities for professional growth and stable assignments.
Main requirements:
  • At least 3 years of work experience in similar IT support role with a high school diploma or equivalent education
  • Or at least 2 years of work experience in similar role with relevant IT education such as university engineering degree or vocational higher education
  • Good knowledge of computers, peripheral devices, operating systems, networks, communication and information security
  • Basic knowledge of MS Office or equivalent
  • Good knowledge of ticketing systems such as Easit GO or ServiceNow
  • Good knowledge of Mobile Device Management (MDM)
  • Ability to communicate fluently in Swedish and English, both spoken and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via phone, email and chat regarding hardware and software
  • Administer IT environments (e.g., user accounts, permissions, print queues)
  • Instruct users on how to use various programs
Required hard skills:
  • IT support and troubleshooting
  • System administration
  • Knowledge of operating systems and networks
  • Experience with ticketing systems (Easit GO, ServiceNow)
  • Mobile Device Management knowledge
  • MS Office or equivalent proficiency
Soft skills:
  • Communication skills
  • Problem solving
  • User support orientation
  • Customer service
  • Team collaboration
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in public sector environment
  • Understanding societal impact of IT work
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