Helpdesk Consultant in Public Sector
Workplace: Tibro, Sweden
Expires: June 30, 2025
A helpdesk consultant role offering the opportunity to grow in your IT career by working in structured environments within the public sector. Responsible for user support, problem solving, system administration, and user instruction, with professional onboarding and support from experienced colleagues.
Main requirements:
  • High school diploma or equivalent plus at least 3 years of relevant work experience, or relevant IT education (e.g. university engineer, vocational college) plus at least 2 years of relevant work experience.
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
  • Basic knowledge of MS Office or equivalent.
  • Good knowledge of ticketing systems (e.g. Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM) systems.
  • Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat about hardware and software.
  • Administer IT environments, including user accounts, permissions, and print queues.
  • Instruct users on how to use various software applications.
Required hard skills:
  • IT equipment management
  • Support via phone, email, and chat
  • User account and permission administration
  • Knowledge of ticketing systems such as Easit GO or ServiceNow
  • Mobile Device Management (MDM) expertise
  • Basic MS Office skills
Soft skills:
  • Communication skills
  • Problem-solving
  • User orientation
  • Responsibility and accountability
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working in public sector environment
  • Contributing to societal benefit
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