Business Analyst ServiceNow
Workplace: Malmö, Sweden
Expires: November 4, 2025
Join Sopra Steria, Europe's leading consulting company in ServiceNow and digital transformation. As a Business Analyst, you will play a key role in driving digital transformation for clients, analyzing business needs, identifying improvement areas, and ensuring technical solutions meet business requirements. Work within one of Scandinavia's largest and most qualified ServiceNow consulting teams, contributing to innovative solution development and effective delivery in an agile environment.
Main requirements:
- Several years of experience as a Business Analyst, preferably within digital transformation or IT.
- Experience in requirements management, process analysis, and business development.
- Understanding of ITSM, ITIL, and agile working methods.
- Strong communication and collaboration skills with technical and business stakeholders.
- Relevant academic background in IT, economics, or equivalent.
- Fluent in Swedish and English, both spoken and written.
Responsibilities:
- Identify and analyze business needs and translate them into functional requirements.
- Collaborate with customers, development teams, and other stakeholders to ensure effective solutions.
- Lead and facilitate workshops to gather and prioritize requirements.
- Document processes and improvement proposals and drive implementation of new working methods.
- Support clients in change management and optimization of business processes.
- Work in agile teams and contribute to an effective delivery process.
Required hard skills:
- Requirements management
- Process analysis
- Business development
- Knowledge of ITSM and ITIL frameworks
- Agile methodologies
Recommended hard skills:
- ServiceNow platform knowledge (recommended but not mandatory)
Soft skills:
- Strong communication skills
- Collaboration and teamwork
- Facilitation skills
- Analytical thinking
- Customer-oriented mindset
Frameworks:
- ITIL
- Agile
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Innovation
- Collaboration
- Knowledge sharing
- Customer focus
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