Second Line Support Technician
Workplace: Göteborg, Sweden
Expires: July 8, 2025
Centric is seeking an experienced Second Line Support Technician for an assignment at a security-classified company in Gothenburg. In this role, you will be a key link between second and third line support, handling more complex cases and orders.
Main requirements:
  • At least 2 years of experience in end-user support, preferably in a Second Line Extended role.
  • Competence in systematic troubleshooting, ITIL methodology, and documentation.
  • Experience working in Microsoft and/or Linux environments and handling tasks via tools such as Active Directory, Azure, Entra ID, and SCCM.
  • Basic knowledge of infrastructure, servers, networks, and databases.
  • Good spoken and written skills in Swedish and English.
Responsibilities:
  • Handle and resolve deeper and more complex support cases using an extensive knowledge base.
  • Document solutions and contribute to improving work processes.
  • Perform systematic troubleshooting in both Microsoft and Linux environments.
  • Manage tasks in various issue handling systems.
  • Work with technologies like Active Directory, Azure, Entra ID, infrastructure, network, servers, SCCM, and databases.
  • Provide technical support within defense-secret environments, requiring SK2 security clearance.
  • Collaborate closely within a team to ensure high-quality support.
  • Work onsite in Gothenburg and potentially travel to Linköping and Stockholm for cooperation.
Required hard skills:
  • Systematic troubleshooting
  • ITIL methodology
  • Microsoft environment management
  • Linux environment management
  • Active Directory
  • Azure
  • Entra ID
  • SCCM
  • Basic infrastructure knowledge
  • Basic network knowledge
  • Basic server knowledge
  • Basic database knowledge
Soft skills:
  • Service-oriented and passionate about helping others
  • Team player with a positive and proactive attitude
  • Analytical mindset
  • Ability to work in a structured environment
Operating systems:
  • Microsoft Windows
  • Linux
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in security-classified environments
  • Collaborative teamwork
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