Technician (Support) at MUST
Workplace: Stockholm, Sverige
Expires: August 22, 2025
As a Support Technician at the Military Intelligence and Security Service (MUST) within the Swedish Armed Forces, you will be the first point of contact for users experiencing IT-related issues. The role involves providing fast and service-oriented support, troubleshooting hardware, software and network problems, managing technical equipment and accounts, documenting case resolutions, supporting onboarding/offboarding processes, escalating complex issues, project participation, process optimization, and user training. The position contributes to Sweden's security in an important and stimulating environment with opportunities for competence development and work-life balance.
Main requirements:
  • Good knowledge of Microsoft products such as Office and Windows, including network troubleshooting.
  • Strong service focus and structured work approach.
  • Experience with incident management systems.
  • Knowledge of Active Directory (AD).
  • Good communication skills in both spoken and written form.
  • Prior experience in IT support or equivalent.
  • Ability to work proactively to minimize future incidents.
  • Capacity to document and update solutions and knowledge databases.
Responsibilities:
  • Receive, register, categorize, handle, and follow up on incoming IT cases.
  • Troubleshoot and solve hardware, software, and network problems.
  • Respond to fault reports, follow up and provide feedback to users.
  • Manage technical equipment and systems including user accounts, email, permissions, printing, telephony, and peripherals.
  • Share information and give instructions regarding delivered products and services.
  • Document solutions and update the knowledge base.
  • Support onboarding and offboarding processes related to IT.
  • Escalate complex cases when necessary.
  • Participate in projects.
  • Drive and optimize support group responsibilities and processes.
  • Train users and colleagues.
Required hard skills:
  • Microsoft Office and Windows OS expertise.
  • Network troubleshooting.
  • Experience with incident/issue tracking systems.
  • Active Directory knowledge.
  • IT support experience.
Recommended hard skills:
  • Knowledge about the Swedish Armed Forces IT environments.
  • IT security knowledge.
  • Relevant certifications.
  • Experience in project methodologies such as ITIL and Agile.
  • PowerShell scripting.
  • Linux knowledge.
Soft skills:
  • Strong service orientation.
  • Structured and systematic working style.
  • Driven, positive and solution-oriented attitude.
  • Good judgment and initiative.
  • Social competence and self-awareness.
  • Meticulousness and awareness of goals and quality standards.
Coding languages:
  • PowerShell
  • Linux shell scripting
Frameworks:
  • ITIL
  • Agile
Operating systems:
  • Windows
  • Linux
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Ability to maintain confidentiality due to security classified environment.
  • Understanding of military/security culture.
  • Respect for diversity and inclusion within the workforce.
  • Adaptability to a highly responsible and mission-critical organization.
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