1st Line Support Technician
Workplace: Malmö, Sverige
Expires: August 31, 2025
Seeking a skilled 1st Line Support Technician to join a client in Malmö, working closely with 2nd line support and other organizational functions to provide top-notch customer service. The role involves handling customer incidents via calls and emails, troubleshooting, documentation, and maintaining high service standards in a dynamic work environment.
Main requirements:
  • Handle customer support requests via phone and email
  • Work closely with 2nd line support and other organizational functions
  • Maintain high quality and service levels
  • Troubleshoot technical issues effectively
  • Follow escalation procedures
  • Document cases accurately
  • Work daytime hours with rotational evening/weekend shifts
  • Communicate fluently in English and Swedish
  • Demonstrate initiative, reliability, and customer focus
Responsibilities:
  • Manage customer support cases through calls and emails
  • Provide first-line troubleshooting and support
  • Document incidents and resolutions
  • Escalate issues following set procedures
  • Collaborate with team members and other departments
  • Participate in rotational evening and weekend shifts
Required hard skills:
  • Fluent Swedish and English (spoken and written)
  • Knowledge of Active Directory
  • Experience with Windows operating systems
  • Basic understanding of Linux
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems
  • Troubleshooting skills
  • Familiarity with mobile devices, printer management, Office365
Recommended hard skills:
  • Post-secondary IT education (vocational or equivalent experience)
  • Experience with service level agreements (SLAs)
Soft skills:
  • Customer-service oriented
  • Reliable and initiative-taking
  • Ability to work in a team
  • Structured and focused work approach
  • Ability to thrive in a fast-paced environment
Operating systems:
  • Windows
  • Linux
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Team collaboration
  • Customer focus
  • Adaptability to fast-paced work environment
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