Technical Supporter - Quality Issues Postmarket
Workplace: Umeå, Sweden
Expires: October 19, 2025
A role for a technically skilled and quality-focused individual to join the quality team, working closely with internal departments and external customers to ensure product and service quality standards are met.
Main requirements:
  • Technical education preferably in mechanics, electronics or similar
  • Experience in technical support, troubleshooting, or quality work
  • Understanding of quality systems and standards such as ISO 9001
  • Good communication skills in Swedish and English
  • Experience with structured documentation and work processes
Responsibilities:
  • Handle technical questions and complaints related to product quality
  • Troubleshoot, analyze and document quality deficiencies together with product teams and suppliers
  • Suggest and follow up corrective and preventive actions (CAPA)
  • Contribute to process and routine improvements
  • Communicate solutions and action plans to customers and resellers
  • Participate in quality meetings, internal audits, and product evaluations
Required hard skills:
  • Technical education in relevant field
  • Knowledge of quality systems and standards (ISO 9001)
  • Technical support and troubleshooting skills
  • Documentation and structured work methodology
Recommended hard skills:
  • Experience in customer contact within technical support
  • Knowledge of Lean, Six Sigma or other improvement methods
  • Experience with complaint handling and root cause analysis
Soft skills:
  • Engagement and commitment
  • Good communication skills in Swedish and English
  • Ability to work collaboratively in a team
  • Problem-solving orientation
  • Ability to work independently and structured
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Collaboration
  • Continuous improvement mindset
  • Quality focus
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