Team Leader – User Support & Client Management
Workplace: Stockholm, Sverige
Expires: February 1, 2026
Looking for a driven and inspiring team leader to lead the user support and client management team in a modern and socially important IT department. The role includes overall responsibility to ensure high-quality support and optimal client environment functionality, leading and coaching a competent team, driving improvements, and ensuring effective work processes.
Main requirements:
- Experience in leadership within IT support, service desk or similar
- Good understanding of client environments and user support
- Ability to inspire and motivate employees
- Structured working approach and desire to develop both processes and people
- Fluent Swedish in speaking and writing (English only is not accepted)
Responsibilities:
- Lead and develop the user support and client management team
- Drive improvement work and development projects
- Ensure high service levels and satisfied users
- Collaborate with other units to maintain a robust and modern IT environment
Required hard skills:
- Leadership experience in IT support or service desk
- Knowledge of client environments
- Ability to manage and improve support processes
Soft skills:
- Inspirational leadership
- Motivational skills
- Structured work approach
- People development focus
Natural languages:
- Swedish (Proficient)
- English (Basic familiarity)
Cultural skills:
- Working in socially important and modern IT environment
- Collaboration across units
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