Service-Oriented IT Support Specialist
Workplace: Stockholm, Sverige
Expires: August 24, 2025
Seeking an experienced Service Desk or first-line support professional to provide IT and user support within a large company. The role involves assisting approximately 2500 employees via multiple communication channels and offers growth opportunities in a company that values employee wellbeing.
Main requirements:
- Experience in Service Desk, first-line support, or equivalent roles
- Experience providing support in Microsoft 365
- Knowledge of ServiceNow, Azure, and Active Directory
- Experience working according to ITIL framework
- Fluent in Swedish, both spoken and written
Responsibilities:
- Provide user support and resolve incidents or requests related to the digital workplace (computers, mobile devices, MS 365, etc.) and applications/systems used by employees
- Register incoming calls and chats in the ServiceNow ticketing system and staff the Servicehub (walk-in support)
- Maintain a high degree of customer service for all support queries
- Follow all Service Level Agreements (SLAs) and escalate complex issues to 2nd/3rd line support groups
- Operate primarily within ITIL processes Incident, Service Request, and Problem Management
Required hard skills:
- Service Desk or first-line support experience
- Microsoft 365 support
- ServiceNow
- Azure
- Active Directory
- ITIL framework
Recommended hard skills:
- Support experience in a larger organization
Soft skills:
- Structured
- Service-oriented
- Driven
- Stress-resistant
Frameworks:
- ITIL
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Customer focus
- Employee wellbeing mindset
- Team collaboration
Apply for this job