Monitoring Engineer / IT Operations Monitor
Workplace: Borås, Sverige
Expires: December 26, 2025
Join a new monitoring function in Borås to ensure availability, stability, and rapid recovery of technical services within a complex infrastructure environment for one of Sweden's largest food retail players.
Main requirements:
- Experience in operations monitoring in a complex IT environment
- Familiarity with monitoring tools (e.g., Splunk, SCOM, Grafana, SolarWinds)
- Understanding of networks, databases, and backup solutions
- Knowledge of automation related to monitoring
- Experience with incident management systems, preferably ServiceNow
- Experience working according to ITIL framework (certification meritorious)
- Fluent in Swedish and English, both spoken and written
- Post-secondary education in IT or equivalent work experience
Responsibilities:
- Monitor and analyze technical alerts from servers, networks, databases, and communications to ensure incidents are handled per process
- Perform technical troubleshooting, resolve incidents, and contribute to root cause analyses
- Conduct daily IT routine checks according to SOP and document in incident management systems
- Act as Incident Manager during major disruptions and coordinate with internal and external teams
- Identify improvement opportunities in monitoring, recovery routines, and tool usage
Required hard skills:
- IT operations monitoring
- Use of monitoring tools such as Splunk, SCOM, Grafana, SolarWinds
- Knowledge of networks, databases, backup solutions
- Automation in monitoring
- Incident management system experience (ServiceNow preferred)
- ITIL framework understanding
Recommended hard skills:
- ITIL certification
Soft skills:
- Team player
- Proactive attitude
- Structured working style
- Calm under pressure
- Responsible and solution-oriented mindset
- Good communication and coordination skills
Frameworks:
- ITIL
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Collaborative team culture
- Continuous improvement mindset
- Proactive and professional workplace culture
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