Junior Technical Customer Service in Karlstad
Workplace: Karlstad, Sverige
Expires: September 11, 2025
We are looking for several technically interested individuals to join the technical support team in Karlstad. The role involves customer service, technical support, and simple administration with a focus on efficiency and customer orientation to assist technicians and contractors nationwide with accurate information. Initial employment is as a consultant via Cleverex Bemanning, with the potential to transition to the client company.
Main requirements:
  • Completed secondary education
  • Good computer skills
  • Fluent in Swedish and English, spoken and written
  • Include a personal letter
Responsibilities:
  • Answer incoming calls and handle inquiries via functional mailboxes
  • Support contractors working in fiber networks with support cases
  • Assist technicians with information and ensure quality in support systems
  • Document cases and update registers
  • Provide technical support to users and solve technical issues via phone or email
  • Perform troubleshooting and guide users through problem-solving steps
  • Update and maintain knowledge databases to facilitate support work
Required hard skills:
  • Good computer skills
  • Fluency in Swedish and English (spoken and written)
Soft skills:
  • Service-minded
  • Driven
  • Meticulous
  • Independent working style
  • Genuine technical interest
  • Team player
  • Works to promote team spirit
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Customer-focused approach
  • Strong communication skills
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