IT Support Technician for Government Agency in Norrköping
Workplace: Norrköping, Sverige
Expires: August 26, 2025
A security classified consulting assignment working as an IT support technician for a government agency in Norrköping, providing second line support in a secure environment. The role involves handling IT-related incidents, communication with users, installation, troubleshooting, and administration within an IT team. This is a full-time position starting October 1, 2025, requiring security clearance.
Main requirements:
  • Completed upper secondary education in IT or equivalent
  • At least 24 months documented work experience in the profession within the last 5 years
  • At least 12 months experience in IT support within a government agency during the last 5 years
  • Good knowledge of computers, peripherals, operating systems, networks, communication and information security
  • Basic knowledge of MS Office or equivalent
  • Experience working with ticketing systems, e.g., EasitGO
  • Fluent communication skills in Swedish, both oral and written
  • References from two similar assignments within the last 3 years in IT support or customer service
Responsibilities:
  • Handle, resolve and follow up IT-related tickets escalated from first line support
  • Communicate with users via phone, email, and ticketing system
  • Install hardware and software
  • Specify documentation requirements to facilitate issue handling
  • Collaborate closely with other IT departments
  • Act as backup to first line when needed
  • Troubleshoot and solve IT problems
  • Administer IT environments including user accounts, permissions, and print queues
Required hard skills:
  • IT-related upper secondary education or equivalent
  • Experience with ticketing systems such as EasitGO
  • Knowledge of computers, peripherals, operating systems, networks, and information security
  • Basic proficiency in MS Office or similar suite
  • Experience in IT support within government agencies
Recommended hard skills:
  • Experience with documentation systems like Doc IT
  • Familiarity with telephone systems like ACE
Soft skills:
  • Good social competence
  • Proactive with strong initiative
  • Service-oriented with customer focus
  • Structured and organized working style
Natural languages:
  • Swedish (Proficient)
Cultural skills:
  • Ability to work in a security-classified environment requiring security interviews and register checks
  • Understanding of security clearance processes
Apply for this job
Apply here

You might also like: