IT Support Technician Evening/Night
Workplace: Stockholm, Sweden
Expires: August 27, 2025
Seeking an engaged IT support technician comfortable working evenings and nights. Main role is to resolve and manage incoming IT incidents to ensure smooth and efficient business operations outside regular office hours. Opportunities for growth available for junior and senior levels.
Main requirements:
- At least 1 year experience in IT support
- Education in IT at upper secondary or post-secondary level
- Experience with Windows and mobile services
- Experience with Active Directory and technical documentation
- Good knowledge of computer hardware, operating systems, and networks
- Fluent in Swedish and English, spoken and written
- Positive attitude towards problem-solving and challenges
Responsibilities:
- Responsible for incident and case management using a ticketing system
- Provide user support via phone, email, and chat
- Manage installations and configuration related to onboarding and offboarding
- Support and troubleshoot software and hardware issues for computers, mobile phones, printers, and other IT equipment
- Participate in various IT projects contributing to system improvements and upgrades
- Ensure effective follow-up to resolve all cases
Required hard skills:
- IT support experience
- Windows and mobile services knowledge
- Active Directory
- Technical documentation skills
- Computer hardware and operating systems knowledge
- Network fundamentals
Soft skills:
- Positive attitude
- Problem-solving skills
- Communication skills for user support
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Teamwork
- Adaptability
- Customer-oriented approach
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