IT Support and Infrastructure Analyst
Workplace: Borås, Sverige
Expires: August 31, 2025
Join Parker Hannifin in Borås as an IT Support and Infrastructure Analyst, providing deskside support and managing advanced technical issues. Be part of a passionate, dynamic, and innovative team driving technological breakthroughs for a better tomorrow.
Main requirements:
- Bachelor's degree in relevant IT field or equivalent education/experience
- Minimum 2 years in a technical IT role, preferably in a team environment
- Experience with IT support tools, preferably ServiceNow
- Basic understanding of IT architecture including networks, servers, switches, ISP, and DNS
- Experience installing, operating, and troubleshooting workstations, printers, servers, storage, and backup solutions
- Strong analytical and problem-solving skills
- Customer-focused with structured and organized work approach
- Ability to collaborate in teams and work independently
- Fluent in Swedish and good command of English, both oral and written
- Driving license
Responsibilities:
- Provide deskside support for computers, printers, network accounts, and access management
- Participate in onboarding and training new employees and suppliers
- Assist users in resolving advanced technical issues by investigating and managing support cases
- Install, maintain, and provide Tier 2 support for hardware and software
- Deliver first and second line support related to servers, firewalls, switches, network circuits, endpoints, and Wi-Fi
- Troubleshoot production equipment to minimize downtime
- Document, track, and monitor IT issues to ensure fast and effective solutions
- Promote compliance with IT security policies, standards, laws, and regulations
Required hard skills:
- IT support and troubleshooting
- Network basics (servers, switches, ISP, DNS)
- ServiceNow or similar IT support tools
- Hardware and software installation and maintenance
- Troubleshooting production equipment
- Documentation and issue tracking
Recommended hard skills:
- CompTIA A+ certification
- Microsoft certifications
Soft skills:
- Strong analytical and problem-solving skills
- Customer focus
- Organized and structured work style
- Ability to manage multiple tasks
- Team collaboration
- Independence
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Team player
- Innovative mindset
- Responsibility and freedom in work environment
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