IT Service Specialist
Workplace: Sundsvall, Sverige
Expires: September 14, 2025
We are looking for a service-oriented IT specialist who acts as the link between technology and users, ensuring seamless digital products and services that improve everyday life. The ideal candidate has a solid understanding of end-user needs, business processes, digital products and platforms, and interests in relevant technology standards, trends, and innovations. The role involves continuously developing and improving IT services.
Main requirements:
- Good understanding of end-users’ needs, business processes, digital products and platforms
- General knowledge of relevant technology standards, trends, and innovations
- General knowledge of IT Service Management, processes, tools, routines and guidelines
- Extensive knowledge of company IT policies, guidelines, principles, information security and application in daily work
- Basic knowledge of accounting and finance concepts related to procurement and lifecycle management of IT assets
- General knowledge of the digital landscape (central and in different countries) and how it supports operations
- General knowledge of company IT infrastructure standards and environments
- General understanding of the business impact of service requests and incidents per country
- Basic knowledge of project and change management
Responsibilities:
- Act as a link between technology and users to ensure smooth operation of digital services
- Understand and address end-user needs and align IT services accordingly
- Stay updated on technology standards, trends, and innovations
- Apply company IT policies and information security practices in daily operations
- Identify and propose improvements to IT processes and tools
Required hard skills:
- Knowledge of IT Service Management processes and tools
- Understanding of IT policies and information security
- Basic accounting and financial knowledge related to IT asset procurement and lifecycle
- Basic project and change management knowledge
Recommended hard skills:
- Familiarity with digital products, platforms and business processes
- Knowledge of technology standards, trends and innovations
- Understanding of IT infrastructure standards and environments
- Knowledge of service request and incident management impact on business
Soft skills:
- Service orientation with focus on end-user and customer needs
- Ability to adapt to changing business needs and priorities
- Personal leadership and independence
- Collaboration skills
- Continuous learning and self-development
- Proactive improvement identification
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Entrepreneurship mindset
- Team collaboration
- Competence sharing
- Safety and security awareness
- Community engagement
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