IT Coordinator
Workplace: Linköping, Sverige
Expires: August 25, 2025
The position is located within the Social Administration, one of eight administrations in Linköping municipality, responsible for authority operations, ordering efforts, and in-house services in the areas of individual and family care, LSS, and social psychiatry. The role contributes to developing and managing IT support systems, collaborating with colleagues and driving business-related development to improve the quality of life for Linköping residents.
Main requirements:
- Completed and approved upper secondary education
- Experience working with processes and methods within digitalization
- Good oral and written communication skills in Swedish
- Ability to work independently and plan and prioritize work systematically
- Responsibility-taking and user-friendly attitude
- Pedagogical skills and ability to provide user training and support
Responsibilities:
- Manage incoming IT-related cases
- Create and update manuals and instructions
- Coordinate activities involving business processes and digitalization
- Provide user support and hold training for users on specified IT tools and procedures
- Ensure high quality of data used for governance and follow-up
- Work closely with development leaders and management to develop and realize the sector's digitalization plan
- Maintain and develop knowledge of sector's business processes
Required hard skills:
- Experience with digitalization processes and methods
- Good communication skills in Swedish (oral and written)
Recommended hard skills:
- Experience with various IT systems, e.g. Treserva
- Experience participating in IT system implementations
- Experience working in the social sector, e.g. as business developer, case manager, therapist, or support educator
- Experience with follow-up, reporting, and statistics
Soft skills:
- Responsibility
- User-oriented and approachable
- Pedagogical ability
- Solution-focused mindset
- Good communication and coaching skills
- Ability to work independently
- Systematic planning and prioritizing
- Driven and results-oriented
Frameworks:
- Pm3 (adapted model for municipal digitalization management)
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Collaboration across different municipal administrations
- Adaptation to public sector working environment
- Engagement in innovative municipal development
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