IT Coordinator for Hägersten-Älvsjö District
Workplace: Stockholm, Sverige
Expires: June 5, 2025
Stockholm's Hägersten-Älvsjö district administration is seeking an IT Coordinator to provide IT and telephony service and support to the district's operations. The role involves coordinating with IT suppliers and central city administration, maintaining IT processes and routines, handling IT security tasks, supporting digital and telecommunications projects, and managing technical equipment and user support. The position offers a dynamic workplace with development opportunities, flexible work settings, and employee benefits.
Main requirements:
- Completed post-secondary education relevant to the position or equivalent work experience
- Relevant and current work experience in IT support
- Current knowledge or experience in IT and cloud security
- Good Swedish language skills, both spoken and written
Responsibilities:
- Provide service and operational support within IT and telephony for district operations and staff
- Act as liaison between district, IT suppliers, and central municipal administration
- Contribute to and maintain routines and processes for IT and telephony
- Inform about planned IT disruptions and incidents
- Train and inform employees on current procedures
- Integrate IT and telephony in processes regarding premises and organizational changes
- Participate in cross-departmental IT and cybersecurity work
- Provide operational support on IT security issues and assist in IT system classification and procurement requirements
- Implement and manage processes related to PM3 governance and collaboration model
- Manage routine tasks such as admin of service cards, ensuring functionality of technical equipment in premises, and ordering IT hardware and software
- Drive and participate in strategic IT and telephony projects to simplify and improve operational efficiency
- Participate in digitalization projects within the district and in collaboration with other departments
Required hard skills:
- Post-secondary education or equivalent experience relevant to IT coordination
- IT support expertise
- Knowledge of IT and cloud security
- Swedish language proficiency
Recommended hard skills:
- Experience in IT system classification
- Experience working in public sector or municipality
- Knowledge of data protection regulations (GDPR)
- Knowledge of public access and secrecy laws
Soft skills:
- Ability to take responsibility and structure own work processes
- Adaptability to change and identifying opportunities in change
- Strong collaboration and communication skills
- Consultative and service-oriented mindset
- Ability to advise and support managers and employees pedagogically and without prestige
Frameworks:
- PM3 (governance and collaboration model)
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Ability to work effectively within public sector organizational culture
- Customer service orientation
- Collaborative teamwork across multiple stakeholders
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