Technical Customer Support and Operations Manager in Water and Sewage Operations
Workplace: Göteborg, Sverige
Expires: August 24, 2025
Work as a Technical Customer Support specialist and Operations Manager in the Water and Sewage Operations department at Gothenburg City. The role involves monitoring operations, providing technical customer support, and managing flow and operational safety for the city's water and sewage systems.
Main requirements:
- Experience handling technical issues in a customer-facing role
- High school diploma
- B driver's license
- Ability to read and interpret maps and schematics
- Security clearance approved by Säpo
- Swedish citizenship
Responsibilities:
- Respond to questions, receive fault reports and alarms via phone and email
- Research and analyze information to decide on appropriate actions
- Dispatch technicians when necessary
- Update public information on the website, SMS, and other channels
- Document information in internal systems
- Plan operational shutdowns with technicians and planners
- Contribute to development and improvement of service and work methods in the operations center
Required hard skills:
- Technical knowledge related to water and sewage operations
- Customer support skills
- Proficient in reading maps and diagrams
- Experience with documentation systems and mapping software
Recommended hard skills:
- Technical education at high school or post-secondary level related to the field
- Experience in operation and maintenance of water and sewage facilities
Soft skills:
- Strong communication skills in spoken and written form
- Ability to manage multiple cases simultaneously
- Analytical skills to research and make decisions
- Thoroughness and structured work approach
- Responsibility and follow-through on tasks
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Understanding of public service culture
- Commitment to sustainability and community welfare
Apply for this job
You might also like:
- Test Automation Engineer
- Experienced COBOL Developer – in Payment Execution
- Servicedeskmedarbetare (Service Desk Employee)
- Apparatus Engineer for Electronic Warfare, Saab
- Project Manager in Ludvika
- IT Support / 1st Line Agent
- Junior Software Developer
- IT Operations Technician focused on Access Control
- PC Technician for assignment at Conmodo AB in Malmö
- Test Engineer in Electronics